Support

Something not working, or have a question? We read every message.

Contact us

We aim to reply within two business days. To help us fix the problem faster, please include:

• The name of the game
• Your device (for example, iPhone 15 or Pixel 8) and its software version
• What happened, and what you expected to happen
• A screenshot, if you can

Please don't include passwords or payment details in your message.

Purchases and refunds

Purchases in our games are handled by Apple or Google, not by us, so we never see your payment details. Refunds are requested through the store you bought from:

• App Store: reportaproblem.apple.com
• Google Play: Google Play refund help

If a purchase didn't arrive in the game, try "Restore purchases" in the game's settings first, then email us.

For parents

You can turn off in-app purchases on your child's device with the built-in parental controls:

• iPhone and iPad: Settings → Screen Time → Content & Privacy Restrictions → iTunes & App Store Purchases
• Android: Google Play → Settings → Family → Parental controls, and require authentication for purchases

To ask what information a game has about your child, or to have it deleted, email privacy@peasproutgames.com. Our privacy policy explains your rights.